Refund Policy

退款政策 (Refund Policy)

感謝您訂閱本站服務。為保障雙方權益，請於訂閱前詳閱以下條款：

1. 訂閱制服務數位內容不適用鑑賞期

本站提供之服務屬於「非以有形媒介提供之數位內容」或「經消費者拆封之影音商品或電腦軟體」。依據《消費者保護法》之規定，一旦用戶開始使用服務（包括但不限於登入觀看、操作功能或解鎖課程），即視為服務已完成交付，不適用 7 天鑑賞期之退貨規定，亦不接受退款申請。

2. 續訂與終止服務

隨時取消：用戶可隨時於個人帳戶設定中取消下一期的自動續訂計畫。
服務期限：取消續訂後，系統將不會再進行扣款；用戶已繳納之當期費用將持續提供服務直至該計費週期屆滿。
無比例退費：除本政策另有約定外，所有已支付之訂閱費用均不接受按比例退還（包含但不限於因個人因素中途停用）。

3. 特殊狀況處理與補償

若發生以下特殊情形，本站將依查證結果提供補償或退費處理：

系統異常：凡因本站系統故障導致用戶無法正常使用服務連續超過 24 小時，用戶可聯繫客服申請相應之服務延展補償或退費。
異常扣款：若發生重複扣款或其他非預期之帳務異常，經本站查證屬實後，將針對該異常款項辦理全額退款。

4. 聯繫客服

若您對訂閱狀態或帳務有任何疑義，請檢附相關證明並聯繫客服中心，我們將於工作日盡速為您處理。

Refund Policy

Thank you for subscribing to our services. To protect the rights of both parties, please read the following terms carefully before subscribing:

1. Statutory Exception to the Right of Withdrawal

The services provided by this platform fall under the categories of "digital content not supplied on a tangible medium" or "audio-visual products or computer software unsealed by the consumer." In accordance with the provisions of the Consumer Protection Act, once a user begins using the service (including but not limited to logging in to view content, operating features, or unlocking courses), the service is deemed fully delivered. Consequently, the 7-day cooling-off period (right of withdrawal) does not apply, and refund requests will not be accepted.

2. Subscription Renewal and Termination

Cancel Anytime: Users may cancel the auto-renewal for the subsequent billing cycle at any time through their personal account settings.
Service Period: Upon cancellation of renewal, no further charges will be incurred. However, the user will retain access to the service for the remainder of the current paid billing cycle until it expires.
No Pro-rated Refunds: Unless otherwise specified in this policy, all paid subscription fees are non-refundable on a pro-rated basis (including, but not limited to, instances where a user ceases use of the service due to personal reasons).

3. Special Circumstances and Compensation

In the event of the following circumstances, the platform will provide compensation or process a refund based on the results of an internal investigation:

System Malfunction: If a system failure on this platform results in the inability to use the service normally for more than 24 consecutive hours, users may contact customer service to apply for service extensions or a refund.
Billing Anomalies: If duplicate charges or other unexpected billing errors occur, the platform will issue a full refund for the erroneous amount once the discrepancy is verified.

4. Contact Us

If you have any questions regarding your subscription status or billing, please provide relevant supporting documentation and contact our Customer Service Center. We will process your inquiry as quickly as possible during business days.