Refund Policy

Thank you for subscribing to our services. To protect the rights of both parties, please read the following terms carefully before subscribing:

1. Statutory Exception to the Right of Withdrawal

The services provided by this platform fall under the categories of "digital content not supplied on a tangible medium" or "audio-visual products or computer software unsealed by the consumer." In accordance with the provisions of the Consumer Protection Act, once a user begins using the service (including but not limited to logging in to view content, operating features, or unlocking courses), the service is deemed fully delivered. Consequently, the 7-day cooling-off period (right of withdrawal) does not apply, and refund requests will not be accepted.

2. Subscription Renewal and Termination

Cancel Anytime: Users may cancel the auto-renewal for the subsequent billing cycle at any time through their personal account settings.
Service Period: Upon cancellation of renewal, no further charges will be incurred. However, the user will retain access to the service for the remainder of the current paid billing cycle until it expires.
No Pro-rated Refunds: Unless otherwise specified in this policy, all paid subscription fees are non-refundable on a pro-rated basis (including, but not limited to, instances where a user ceases use of the service due to personal reasons).

3. Special Circumstances and Compensation

In the event of the following circumstances, the platform will provide compensation or process a refund based on the results of an internal investigation:

System Malfunction: If a system failure on this platform results in the inability to use the service normally for more than 24 consecutive hours, users may contact customer service to apply for service extensions or a refund.
Billing Anomalies: If duplicate charges or other unexpected billing errors occur, the platform will issue a full refund for the erroneous amount once the discrepancy is verified.

4. Contact Us

If you have any questions regarding your subscription status or billing, please provide relevant supporting documentation and contact our Customer Service Center. We will process your inquiry as quickly as possible during business days.